CCE- Tzu Chi: ‘Why not come here? Enhancing patient experience for refugees’
The Campus Community Engagement (CCE) program gives students from various schools the opportunity to work together with non-governmental organisations which are mainly involved in providing clinical health, social and environmental needs to the less fortunate. Our team which consisted of Toh Kar Men, Chong Jia Voon and myself, Sharifah Azlinah, got the opportunity to work with the Taiwane Buddhist Tzu-Chi Foundation Malaysia throughout the six week program.
Below is our oral presentation and poster detailing our experience, what welearnt, suggestions based on our time there and an overall reflection.
All of the problems and suggestions made in our presentaion were done to improve the current situation. There are a lot systemic problems that the refugees face with red tape that are beyond our immediate control but it is with our hope that these recommendations make their experience less dauting and empower them with information. In a nutshell, the experience was very rewarding and eye opening. It gave us insight on the lifestyle of refugees in Malaysia, the healthcare system and the problems associated with it. In this current environment of a global pandemic, refugee communities are very much impacted. Most of these refugees either have loss their jobs, forced to take on jobs despite the risks and some have lost access to the aid they have been relying on (especially with learning centres). As such, organisations like Tzu-Chi are more critical to helping them and would appreciate support in doing so.
One would think that getting routes to a place and medication description are basic things - which everyone would know.Not really isn't it. Although a simple project but is highly relevant for the many groups who attend Tzu chi clinic. Are these already in practice at both their clinics?
ReplyDeleteComment from Dr Uma
DeleteThis is an excellent and very practical idea. Would it help to engage the NGO's serving the respective refugee communities and ask them to assist with engaging the community leaders and providing them with the information you create?
ReplyDeleteThank you Azlinah, Jia Voon and Kar Men for such a good presentation. However, i would like to clarify that our KL clinic dental service operating hours is on Monday, Tuesday, Thursday and Friday 9am to 4.30pm, and Wednesday 2pm to 4.30pm. I also appreciate the suggestion given by the team regarding how to improve the experience of refugees when they visit our clinic. It was a great pleasure to be able to work with the three of them and i hope to see them volunteering in our clinic again in future.
ReplyDeleteWarmest regards,
Dr Tay YS